Why our customer journey is about more than loans

We're so excited to have Jane McCarroll guiding our customer journey at Money Sweetspot. Her passion for helping people ensures that our customers receive more and our team helps arm them with the tools to make better financial choices for the long term.

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Jane: "What resonates with me most about Money Sweetspot is the way we walk alongside our customers, helping them to reset, learn, and take control of their finances without judgment. Money Sweetspot stands out because it isn’t just about debt management—it’s about giving people the tools to make better financial choices for the long term. I chose to join because I believe in helping people improve their financial well-being in a supportive, real way, and Money Sweetspot is genuinely committed to that mission. And the humans in the team are epic too."

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What's the biggest lesson you've learned about money?

‍The biggest lesson I’ve learned is that it’s easy to spend as much as, or even more than, what you earn—no matter how much that is! It’s essential to keep your eyes wide open, understand where your money goes, and work to live within that number. Money management is about awareness and balance.

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With the benefit of hindsight, what would you tell your 18-year-old self about money?

‍Looking back, I’d tell my younger self to take a more relaxed approach. I started saving into my super early, putting 20% of my income towards it. But I didn’t pay attention to the details of the fund or the fees. After 20 years, I realised the growth wasn’t what I’d expected—those high fees made a big impact. Now I’d say: know where your money is going and check in regularly. It’s good to be proactive, but also make sure you’re informed!

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What resonates with you about Money Sweetspot? Why did you choose to join the team?

‍What resonates with me most about Money Sweetspot is the way we walk alongside our customers, helping them to reset, learn, and take control of their finances without judgment. Money Sweetspot stands out because it isn’t just about debt management—it’s about giving people the tools to make better financial choices for the long term. I chose to join because I believe in helping people improve their financial well-being in a supportive, real way, and Money Sweetspot is genuinely committed to that mission. And the humans in the team are epic too.