News

Money Sweetspot Guides Banks on Fair Customer Treatment

July 17, 2023

Money Sweetspot has been getting calls from banks. But they’re not mad that the social good lender has been undercutting their loan rates, and taking customers from them with financial “reset” loans.

Instead, they are nervous about Conduct of Financial Institutions laws coming into effect in early 2025, which will require them to treat customers “fairly”, says co-founder Meurig Chapman. “It’s been fascinating how many major banks have reached out to us to see how it works,” he says.

We often get asked who we can help. The article from Rob Stock at Stuff this morning does a great job of explaining:

“Money Sweetspot’s humans are “strugglers and jugglers”, people from middle New Zealand whose money lives are in a bit of a mess, but not an irredeemable one.

They are often people who are in a mess because of life events; illness, income loss, relationship break-ups, and car break-downs.”

Meurig Chapman explains the enquires we’re getting from banks and finance companies. For those genuinely wanting to look after their customers we’re not competition.

Sasha Lockley talks about some customer stories and how our approach creates more than a financial reset for them.

Related articles

NZ Herald Feature: Black Friday & buy now, pay later - The dark reality of taking on Christmas debt
Here's a summary of our recent NZ Herald feature where our CEO, Sasha Lockley shed light on the risks of buy now, pay later debt that many Kiwis will take on this festive season.
November 18, 2024
Keep The Change Podcast
Sasha talks to Luke at the Keep The Change Podcast about all things debt and why this mission is so important for all of New Zealand.
October 3, 2024
The stretched majority: A nation in financial distress
Our CEO, Sasha Lockley shares her concerns regarding the reduction in support for the stretched majority.
October 24, 2024

Join Our Tribe

Sign up for our newsletter to receive exclusive money tips, educational resources, and the latest updates on personal finance. Join our tribe today and take control of your financial future!

* indicates required
Money Sweetspot provides financial reset debt consolidation loans to help you take charge of your financial life, reduce debts and get on with living.

You are protected by responsible lending laws. Because of these protections, the recommendations given to you about our loan products are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed. Responsible lending criteria, rates, fees and contract terms apply. For more information visit useful information.

© 2024 Money Sweet Spot Limited